Real Case Studies

Home / Our Work / Real Case Studies

Real case study 1

A business north of Brisbane was severely affected by water damage from devastating storms that swept south east Queensland on Friday May 1, 2015.

The torrential downpour caused a large manmade storm water channel to overflow, resulting in significant damage to a Metsure client, whose building ran parallel to the channel.

Immediately following the event an assessor attended and advised that the business insurance claim would be denied due to a flood exclusion under the policy.

We argued that the cause here was storm water runoff, which did not fall under the definition of flood.

The assessor and insurance company agreed with us, overturning the original decision and paid the claim in full. The claim covered costs totalling more than $20,000 and enabled the business to continue trading.

Real case study 2

When a Metsure client wrote off a 2012 model vehicle in an “at fault accident” he was expecting to receive a market value settlement for his vehicle.

Many of the insurers available on the direct market only offer a two-year “new for old replacement” option on new vehicles, however this particular insurer we had the client with offered three-year new for old replacement. The accident occurred just prior to the expiration of the three-year option and the client was therefore eligible for a brand new car.

No one expects to write off a vehicle or have an accident, but accidents are not planned and when the unexpected occurred to this client we arranged everything from the towing to liaising with the assessor and insurer to ensure he was back on the road in a brand new car as quickly as possible.

Metsure proudly goes into bat for its clients to ensure they get the best possible outcome from the claim. Can you say the same thing about your broker? Would they go the extra mile for you?

If you’re not familiar enough with your policy to dispute a claim or are tired of dealing directly with an insurer, maybe it’s time to consider using a broker?

Speak to us for expert advice, whether you’re new to business or an experienced operator. We can provide you with peace of mind, while saving you time and money. Contact us today for a discrete and confidential discussion.

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

Not readable? Change text. captcha txt